I thought I would pass on this Job Description, should anyone be interested.
TITLE: Box Office Manager
DEPARTMENT: Relationships
REPORTS TO: Relationships Director
JOB SUMMARY: The Box Office Manager is in charge of the Box Office operation for our regional performing arts center and historic theatre. As a vital member of Proctors' relationship and sales team, the Box Office Manager sets the tone for the Box Office regarding a high quality of individualized customer service via face-to-face communication, telephone, fax, mail and e-mail. The Box Office manager is supported by an Assistant Box Office Manager and two Shift Leaders who carry out the duties of opening and closing procedures, front line staff management and/or coordination of daily tasks/meal breaks of the Box Office staff while promoting a positive and safe work environment and a friendly and helpful experience for our patrons.
The Box Office Manager is expected to work cohesively with all Proctors' employees; proactively maintaining a professional, friendly customer-service oriented work environment. As the Box Office is generally open every day of the week to service Proctors' numerous events and programs, the Box Office Manager needs to be able to work a flexible schedule, including evenings, most weekends and some holidays.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Manage and motivate a staff of 12-15 customer service agents as well as an Assistant Box Office Manager and 2 Shift Leaders.
· Address and resolve Box Office staff issues: enforce policies, document and execute disciplinary action, and perform staff annual reviews
· Schedule staff for the work week.
· Create and present show settlements to artist representatives.
· Using our software, Theatre Manager, perform daily sales operations – promotional codes, shows on and off sales, etc.
· Open and close the box office in accordance with all current open/close procedures
· Manage external sales products – CDTA bus passes and Lotto.
· Handle complaints and/or irate customers - address and resolve customer issues
· Assist in the training of new staff and current staff on new processes/procedure
· Attend interdepartmental and departmental meetings.
· Any other duties as assigned.
QUALIFICATIONS:
● Excellent customer service skills and strong/successful past experience in sales and customer service.
● Possess strong managerial skills – scheduling, staff reviews and discipline.
● Dependable, responsible, self-motivated and able to work with minimal supervision.
● Skill set to initiate, evaluate and resolve patron complaints and questions/inquiries
● Have the ability to work and communicate effectively with people of diverse backgrounds.
● A proven problem solver and multi-taker.
● Be a team player who is able to work well with others in sometimes stressful environments.
● Have strong verbal and written skills.
● Hold demonstrated computer skills and ability to learn programs quickly.
● Have professional demeanor and appearance.
● Must be able to work a flexible schedule, including evenings and/or most weekends and some holidays.
Please send letters of inquiry and resumes to:
Proctors
432 State Street
Schenectady, NY 12305
Or
e-mail to: development@
No phone calls, please.
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